Applications in Human Resource Management: Cases, Exercises and Skill Builders
Applications in Human Resource Management: Cases, Exercises and Skill Builders
Overview
Stella M. Nkomo is a professor of business leadership at the University of South Africa's Graduate School of Business Leadership. She is the former chair of the Department of Management at the University of North Carolina in Charlotte, North Carolina. She holds a doctorate in business administration from the University of Massachusetts. Professor Nkomo is a former Scholar-in-Residence at the Mary Ingraham Bunting Institute of Radcliffe College and Harvard University. Her nationally recognized work on race and gender in organizations, managing diversity, leading change, and human resource management appears in numerous journals, edited volumes, and magazines. Professor Nkomo has made numerous presentations to both academic and practitioner audiences. She is or has served on the editorial board of several management journals including the Organization, Academy of Management Review, Work and Occupations, Organization, and the Journal of Management Education. She is the author of three books including the Harvard Business School Press book, Our Separate Ways: Black and White Women and the Struggle for Professional Identity. She is a former member of the executive board of the Human Resource Management Division of the Academy of Management. Most recently, she completed a term as a member of the Board of Governors of the Academy of Management. Professor Nkomo is listed in the Who's Who in the Managerial Sciences. She is the recipient of many honors. During her tenure at the University of North Carolina, she received the Belk College of Business Research Excellence Award and the Bank of America Teaching Excellence Award. Professor Nkomo also served as a member of the Board of Governors of the Center for Creative Leadership.Myron D. Fottler is Professor of Health Care Administration and Director of Programs in Health Administration at the University of Central Florida in Orlando, Florida. He was previously Professor and Director of the Ph. D. Program in Administration-Health Services at the University of Alabama at Birmingham. He received his M.B.A. from Boston University and his Ph. D. in Business from Columbia University. His research interests include all areas of health services administration as well as strategic human resources management, job design, and the impact of organizational restructuring. His most recent books include Strategic Leadership for Medical Groups, Strategic Management of Human Resources in Health Services Organizations, Essentials of Human Resources Management in Health Services Organizations, and Applications in Personnel / Human Resources Management.R. Bruce McAfee is a Professor of Management at Old Dominion University in Norfolk, Virginia. He has an MBA from the University of Michigan, an MA from the University of Detroit, and a Ph.D. from Wayne State University. He has written 10 books, including Organization Behavior, Effectively Managing Troublesome Employees, Productivity Strategies, and Applications in Human Resource Management. He has also written over 50 articles and conducted more than 50 in-house training sessions for different corporations.Description
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
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- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Overview
Stella M. Nkomo is a professor of business leadership at the University of South Africa's Graduate School of Business Leadership. She is the former chair of the Department of Management at the University of North Carolina in Charlotte, North Carolina. She holds a doctorate in business administration from the University of Massachusetts. Professor Nkomo is a former Scholar-in-Residence at the Mary Ingraham Bunting Institute of Radcliffe College and Harvard University. Her nationally recognized work on race and gender in organizations, managing diversity, leading change, and human resource management appears in numerous journals, edited volumes, and magazines. Professor Nkomo has made numerous presentations to both academic and practitioner audiences. She is or has served on the editorial board of several management journals including the Organization, Academy of Management Review, Work and Occupations, Organization, and the Journal of Management Education. She is the author of three books including the Harvard Business School Press book, Our Separate Ways: Black and White Women and the Struggle for Professional Identity. She is a former member of the executive board of the Human Resource Management Division of the Academy of Management. Most recently, she completed a term as a member of the Board of Governors of the Academy of Management. Professor Nkomo is listed in the Who's Who in the Managerial Sciences. She is the recipient of many honors. During her tenure at the University of North Carolina, she received the Belk College of Business Research Excellence Award and the Bank of America Teaching Excellence Award. Professor Nkomo also served as a member of the Board of Governors of the Center for Creative Leadership.Myron D. Fottler is Professor of Health Care Administration and Director of Programs in Health Administration at the University of Central Florida in Orlando, Florida. He was previously Professor and Director of the Ph. D. Program in Administration-Health Services at the University of Alabama at Birmingham. He received his M.B.A. from Boston University and his Ph. D. in Business from Columbia University. His research interests include all areas of health services administration as well as strategic human resources management, job design, and the impact of organizational restructuring. His most recent books include Strategic Leadership for Medical Groups, Strategic Management of Human Resources in Health Services Organizations, Essentials of Human Resources Management in Health Services Organizations, and Applications in Personnel / Human Resources Management.R. Bruce McAfee is a Professor of Management at Old Dominion University in Norfolk, Virginia. He has an MBA from the University of Michigan, an MA from the University of Detroit, and a Ph.D. from Wayne State University. He has written 10 books, including Organization Behavior, Effectively Managing Troublesome Employees, Productivity Strategies, and Applications in Human Resource Management. He has also written over 50 articles and conducted more than 50 in-house training sessions for different corporations.Description
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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