Leading Christian Resource for Avid Readers, Support New Schools with Every Purchase.

Grow Your Own Leaders: How to Identify, Develop, and Retain Leadership Talent

Hardcover |English |013009398X | 9780130093981

Grow Your Own Leaders: How to Identify, Develop, and Retain Leadership Talent

Hardcover |English |013009398X | 9780130093981
Overview
"Grow Your Own Leaders is the greatest book on the subject of development of current and future leaders that I have ever read."John Lankford, Senior Director of Learning and Development, Comcast Cable Communications, Inc."Grow Your Own Leaders should become a required reading for all Human Resource professionals."Bob Parks, Director of Recruiting, Eli Lilly and Company"One of the greatest challenges facing organization in the 21st century is identifying, developing, and retaining our future leaders. We have seen traditional succession management systems fail repeatedly to deliver the required bench strength. Grow Your Own Leaders provides a timely and much needed new approach to succession management that resolves the issues with traditional succession management methods. Acceleration Pools provide the flexibility to identify our leadership talent, development and retain that talent, and create much needed leadership bench strength imperative for our future success."Sam Heltman, Senior Vice President, Administration, Toyota Manufacturing North America, Inc."Grow Your Own Leaders takes succession management and leadership development to the next level in a way that breaks new ground. It's well written and visionary, yet imminently practical. It's filled full of common sense wisdom that heretofore has not been common practice in organizations."Stephen W. McMillen, Ed.D. , Director, ELD & Performance Improvement, Hillenbrand Industries"The best part of this book is the direct candor on every page. Anyone interested in truly developing their own leaders and not just talking about it will benefit from the hard lessons learned by the authors and the directions they provide based on their experience."Allan Foss, Manager, Leadership Development, PPG Industries, Inc."Grow Your Own Leaders will assist corporations in guiding career paths and increase their retention of talented people. I intend to purchase copies for the entire executive team."Tim Poshek, Training and Development Manager, Milwaukee Journal Sentinel"The timeliness and appeal of Grow Your Own Leaders resonates well. It addresses a critical aspect of organization process essential to meet challenges companies continue to face in dealing with the War for Talent."Tim Walker(& Danielle Walker), Director of The Center for Leadership Development, Bristol-Myers Squibb Company"Grow Your Own Leaders focuses on business results, integrating ideas from multiple disciplines - assessment centers, succession management, executive development - to create a system for identifying, developing, and maintaining talent. The examples provided in the text are those to which readers easily will relate and clear illustrations of typical succession management problems that are solved by Acceleration Centers in conjunction with other proposed tools and processes. In short, Grow Your Own Leaders should help those charged with succession management think in more productive ways and, as a result, help their organization build and maintain an abundance of bench strength."David R. MacDonald, Ph.D., Leader, Assessment Process , Steelcase, Inc."Grow Your Own Leaders has succeeded in making the case for Acceleration Pools as the method of choice for executive development, but Grow Your Own Leaders has also explained how to do it in detail. Everything from how to get started to how to perform each and every role in the process is included. Real-world examples add credibility and insight."Kenneth B. Hall, Senior Consultant, University of Pittsburgh, Katz Graduate School"This book is a useful, easy-to-use, practical book that does NOT dwell on academic theory. I love your book because it is IMMEDIATELY USEFUL and will help me to influence leaders in my company in a concise and what's-in-it-for-them fashion."Antigoni Mallen, Succession Planning and Executive Development , AT&T; Wireless Services"Today's organizations operate in highly competitive global markets challenged by rapidly advancing technology and uncertain economic conditions. Grow Your Own Leaders creates rich opportunities for leaders to learn and develop. Byham, Smith, and Paese show how to take advantage of these opportunities. They clearly demonstrate ways to identify a pool of high potential candidates in line with the company's leadership requirements. They emphasize that managers need to take responsibility for their own careers while top management and the human resource department provide the enabling resources."Manuel London, Ph.D., Associate Provost for Enrollment , Professor and Director Center for Human Resource Management , State University of New York at Stony Brook"This book describes an important, pioneering alternative to replacement planning methods that have historically been used in the area of succession management. The authors make a persuasive case that traditional replacement planning systems have lost their effectiveness in a changing, global workplace. The 'Acceleration Pool' concept is indeed a practical alternative to meet the needs of today's organizations. Practical advice, real-life examples, and easy-to-understand visuals are contained throughout this very readable work. Grow Your Own Leaders is an information bank, an encyclopedia, a reference book, and a step-by-step instruction manual that should always be kept within arm's reach for anyone involved in the development of high potential talent.I believe Grow Your Own Leaders represents the "best in class" on the topic of succession management, and will no doubt, become a new management classic. Bravo!"Stephen R. Miller, Corporate Training Manager, The Sherwin-Williams Company"Grow Your Own Leaders is a delightful gem! In an hour, I had read enough to know that this is the most practical and comprehensive approach to leadership development out there. It incorporates what I already know to be best practices, but now they're connected into a whole picture I can explain and use."Deborah M. Morris, Business Performance Consultant, Nortel Networks"Many books have been written on great leaders and leadership qualities, but Grow Your Own Leaders offers actionable advice on identifying and development leaders within your organization. At Vanguard, we employ the practices and programs detailed in this book to cultivate high potential talent for the good of our company and clients."Stephen J. Marshall, Principal, Corporate Division, The Vanguard Group"I have found that Grow Your Own Leaders confirms for our organization the initiatives we are seeking to put in place related to succession management. These initiatives are on target given the challenges we are facing as a major non-profit organization in identifying, developing, and retaining high potential talented staff."Otis A. Jackson, Ph.D., Executive Vice President, INROADS, Inc.
ISBN: 013009398X
ISBN13: 9780130093981
Author: William C. Byham, Audrey B. Smith, Matthew J. Paese
Publisher: Pearson FT Press
Format: Hardcover
PublicationDate: 2002-03-01
Language: English
Edition: 1
PageCount: 416
Dimensions: 6.25 x 0.74 x 9.31 inches
Weight: 24.0 ounces
"Grow Your Own Leaders is the greatest book on the subject of development of current and future leaders that I have ever read."John Lankford, Senior Director of Learning and Development, Comcast Cable Communications, Inc."Grow Your Own Leaders should become a required reading for all Human Resource professionals."Bob Parks, Director of Recruiting, Eli Lilly and Company"One of the greatest challenges facing organization in the 21st century is identifying, developing, and retaining our future leaders. We have seen traditional succession management systems fail repeatedly to deliver the required bench strength. Grow Your Own Leaders provides a timely and much needed new approach to succession management that resolves the issues with traditional succession management methods. Acceleration Pools provide the flexibility to identify our leadership talent, development and retain that talent, and create much needed leadership bench strength imperative for our future success."Sam Heltman, Senior Vice President, Administration, Toyota Manufacturing North America, Inc."Grow Your Own Leaders takes succession management and leadership development to the next level in a way that breaks new ground. It's well written and visionary, yet imminently practical. It's filled full of common sense wisdom that heretofore has not been common practice in organizations."Stephen W. McMillen, Ed.D. , Director, ELD & Performance Improvement, Hillenbrand Industries"The best part of this book is the direct candor on every page. Anyone interested in truly developing their own leaders and not just talking about it will benefit from the hard lessons learned by the authors and the directions they provide based on their experience."Allan Foss, Manager, Leadership Development, PPG Industries, Inc."Grow Your Own Leaders will assist corporations in guiding career paths and increase their retention of talented people. I intend to purchase copies for the entire executive team."Tim Poshek, Training and Development Manager, Milwaukee Journal Sentinel"The timeliness and appeal of Grow Your Own Leaders resonates well. It addresses a critical aspect of organization process essential to meet challenges companies continue to face in dealing with the War for Talent."Tim Walker(& Danielle Walker), Director of The Center for Leadership Development, Bristol-Myers Squibb Company"Grow Your Own Leaders focuses on business results, integrating ideas from multiple disciplines - assessment centers, succession management, executive development - to create a system for identifying, developing, and maintaining talent. The examples provided in the text are those to which readers easily will relate and clear illustrations of typical succession management problems that are solved by Acceleration Centers in conjunction with other proposed tools and processes. In short, Grow Your Own Leaders should help those charged with succession management think in more productive ways and, as a result, help their organization build and maintain an abundance of bench strength."David R. MacDonald, Ph.D., Leader, Assessment Process , Steelcase, Inc."Grow Your Own Leaders has succeeded in making the case for Acceleration Pools as the method of choice for executive development, but Grow Your Own Leaders has also explained how to do it in detail. Everything from how to get started to how to perform each and every role in the process is included. Real-world examples add credibility and insight."Kenneth B. Hall, Senior Consultant, University of Pittsburgh, Katz Graduate School"This book is a useful, easy-to-use, practical book that does NOT dwell on academic theory. I love your book because it is IMMEDIATELY USEFUL and will help me to influence leaders in my company in a concise and what's-in-it-for-them fashion."Antigoni Mallen, Succession Planning and Executive Development , AT&T; Wireless Services"Today's organizations operate in highly competitive global markets challenged by rapidly advancing technology and uncertain economic conditions. Grow Your Own Leaders creates rich opportunities for leaders to learn and develop. Byham, Smith, and Paese show how to take advantage of these opportunities. They clearly demonstrate ways to identify a pool of high potential candidates in line with the company's leadership requirements. They emphasize that managers need to take responsibility for their own careers while top management and the human resource department provide the enabling resources."Manuel London, Ph.D., Associate Provost for Enrollment , Professor and Director Center for Human Resource Management , State University of New York at Stony Brook"This book describes an important, pioneering alternative to replacement planning methods that have historically been used in the area of succession management. The authors make a persuasive case that traditional replacement planning systems have lost their effectiveness in a changing, global workplace. The 'Acceleration Pool' concept is indeed a practical alternative to meet the needs of today's organizations. Practical advice, real-life examples, and easy-to-understand visuals are contained throughout this very readable work. Grow Your Own Leaders is an information bank, an encyclopedia, a reference book, and a step-by-step instruction manual that should always be kept within arm's reach for anyone involved in the development of high potential talent.I believe Grow Your Own Leaders represents the "best in class" on the topic of succession management, and will no doubt, become a new management classic. Bravo!"Stephen R. Miller, Corporate Training Manager, The Sherwin-Williams Company"Grow Your Own Leaders is a delightful gem! In an hour, I had read enough to know that this is the most practical and comprehensive approach to leadership development out there. It incorporates what I already know to be best practices, but now they're connected into a whole picture I can explain and use."Deborah M. Morris, Business Performance Consultant, Nortel Networks"Many books have been written on great leaders and leadership qualities, but Grow Your Own Leaders offers actionable advice on identifying and development leaders within your organization. At Vanguard, we employ the practices and programs detailed in this book to cultivate high potential talent for the good of our company and clients."Stephen J. Marshall, Principal, Corporate Division, The Vanguard Group"I have found that Grow Your Own Leaders confirms for our organization the initiatives we are seeking to put in place related to succession management. These initiatives are on target given the challenges we are facing as a major non-profit organization in identifying, developing, and retaining high potential talented staff."Otis A. Jackson, Ph.D., Executive Vice President, INROADS, Inc.

Books - New and Used

The following guidelines apply to books:

  • New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Shipping Fees

  • Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
  • Packages are shipped from Monday to Friday.
  • No additional fees and charges.

Delivery Times

The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.

Estimated delivery times:

  • Standard Shipping: 5-8 business days
  • Expedited Shipping: 3-5 business days

Shipping method varies depending on what is being shipped.  

Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. 

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.

Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.

If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:

  • Item(s) no longer needed or wanted.
  • Item(s) returned to us due to an invalid or incomplete address.
  • Item(s) returned to us that were not a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping Cost


We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

$14.26
Out of Stock
Overview
"Grow Your Own Leaders is the greatest book on the subject of development of current and future leaders that I have ever read."John Lankford, Senior Director of Learning and Development, Comcast Cable Communications, Inc."Grow Your Own Leaders should become a required reading for all Human Resource professionals."Bob Parks, Director of Recruiting, Eli Lilly and Company"One of the greatest challenges facing organization in the 21st century is identifying, developing, and retaining our future leaders. We have seen traditional succession management systems fail repeatedly to deliver the required bench strength. Grow Your Own Leaders provides a timely and much needed new approach to succession management that resolves the issues with traditional succession management methods. Acceleration Pools provide the flexibility to identify our leadership talent, development and retain that talent, and create much needed leadership bench strength imperative for our future success."Sam Heltman, Senior Vice President, Administration, Toyota Manufacturing North America, Inc."Grow Your Own Leaders takes succession management and leadership development to the next level in a way that breaks new ground. It's well written and visionary, yet imminently practical. It's filled full of common sense wisdom that heretofore has not been common practice in organizations."Stephen W. McMillen, Ed.D. , Director, ELD & Performance Improvement, Hillenbrand Industries"The best part of this book is the direct candor on every page. Anyone interested in truly developing their own leaders and not just talking about it will benefit from the hard lessons learned by the authors and the directions they provide based on their experience."Allan Foss, Manager, Leadership Development, PPG Industries, Inc."Grow Your Own Leaders will assist corporations in guiding career paths and increase their retention of talented people. I intend to purchase copies for the entire executive team."Tim Poshek, Training and Development Manager, Milwaukee Journal Sentinel"The timeliness and appeal of Grow Your Own Leaders resonates well. It addresses a critical aspect of organization process essential to meet challenges companies continue to face in dealing with the War for Talent."Tim Walker(& Danielle Walker), Director of The Center for Leadership Development, Bristol-Myers Squibb Company"Grow Your Own Leaders focuses on business results, integrating ideas from multiple disciplines - assessment centers, succession management, executive development - to create a system for identifying, developing, and maintaining talent. The examples provided in the text are those to which readers easily will relate and clear illustrations of typical succession management problems that are solved by Acceleration Centers in conjunction with other proposed tools and processes. In short, Grow Your Own Leaders should help those charged with succession management think in more productive ways and, as a result, help their organization build and maintain an abundance of bench strength."David R. MacDonald, Ph.D., Leader, Assessment Process , Steelcase, Inc."Grow Your Own Leaders has succeeded in making the case for Acceleration Pools as the method of choice for executive development, but Grow Your Own Leaders has also explained how to do it in detail. Everything from how to get started to how to perform each and every role in the process is included. Real-world examples add credibility and insight."Kenneth B. Hall, Senior Consultant, University of Pittsburgh, Katz Graduate School"This book is a useful, easy-to-use, practical book that does NOT dwell on academic theory. I love your book because it is IMMEDIATELY USEFUL and will help me to influence leaders in my company in a concise and what's-in-it-for-them fashion."Antigoni Mallen, Succession Planning and Executive Development , AT&T; Wireless Services"Today's organizations operate in highly competitive global markets challenged by rapidly advancing technology and uncertain economic conditions. Grow Your Own Leaders creates rich opportunities for leaders to learn and develop. Byham, Smith, and Paese show how to take advantage of these opportunities. They clearly demonstrate ways to identify a pool of high potential candidates in line with the company's leadership requirements. They emphasize that managers need to take responsibility for their own careers while top management and the human resource department provide the enabling resources."Manuel London, Ph.D., Associate Provost for Enrollment , Professor and Director Center for Human Resource Management , State University of New York at Stony Brook"This book describes an important, pioneering alternative to replacement planning methods that have historically been used in the area of succession management. The authors make a persuasive case that traditional replacement planning systems have lost their effectiveness in a changing, global workplace. The 'Acceleration Pool' concept is indeed a practical alternative to meet the needs of today's organizations. Practical advice, real-life examples, and easy-to-understand visuals are contained throughout this very readable work. Grow Your Own Leaders is an information bank, an encyclopedia, a reference book, and a step-by-step instruction manual that should always be kept within arm's reach for anyone involved in the development of high potential talent.I believe Grow Your Own Leaders represents the "best in class" on the topic of succession management, and will no doubt, become a new management classic. Bravo!"Stephen R. Miller, Corporate Training Manager, The Sherwin-Williams Company"Grow Your Own Leaders is a delightful gem! In an hour, I had read enough to know that this is the most practical and comprehensive approach to leadership development out there. It incorporates what I already know to be best practices, but now they're connected into a whole picture I can explain and use."Deborah M. Morris, Business Performance Consultant, Nortel Networks"Many books have been written on great leaders and leadership qualities, but Grow Your Own Leaders offers actionable advice on identifying and development leaders within your organization. At Vanguard, we employ the practices and programs detailed in this book to cultivate high potential talent for the good of our company and clients."Stephen J. Marshall, Principal, Corporate Division, The Vanguard Group"I have found that Grow Your Own Leaders confirms for our organization the initiatives we are seeking to put in place related to succession management. These initiatives are on target given the challenges we are facing as a major non-profit organization in identifying, developing, and retaining high potential talented staff."Otis A. Jackson, Ph.D., Executive Vice President, INROADS, Inc.
ISBN: 013009398X
ISBN13: 9780130093981
Author: William C. Byham, Audrey B. Smith, Matthew J. Paese
Publisher: Pearson FT Press
Format: Hardcover
PublicationDate: 2002-03-01
Language: English
Edition: 1
PageCount: 416
Dimensions: 6.25 x 0.74 x 9.31 inches
Weight: 24.0 ounces
"Grow Your Own Leaders is the greatest book on the subject of development of current and future leaders that I have ever read."John Lankford, Senior Director of Learning and Development, Comcast Cable Communications, Inc."Grow Your Own Leaders should become a required reading for all Human Resource professionals."Bob Parks, Director of Recruiting, Eli Lilly and Company"One of the greatest challenges facing organization in the 21st century is identifying, developing, and retaining our future leaders. We have seen traditional succession management systems fail repeatedly to deliver the required bench strength. Grow Your Own Leaders provides a timely and much needed new approach to succession management that resolves the issues with traditional succession management methods. Acceleration Pools provide the flexibility to identify our leadership talent, development and retain that talent, and create much needed leadership bench strength imperative for our future success."Sam Heltman, Senior Vice President, Administration, Toyota Manufacturing North America, Inc."Grow Your Own Leaders takes succession management and leadership development to the next level in a way that breaks new ground. It's well written and visionary, yet imminently practical. It's filled full of common sense wisdom that heretofore has not been common practice in organizations."Stephen W. McMillen, Ed.D. , Director, ELD & Performance Improvement, Hillenbrand Industries"The best part of this book is the direct candor on every page. Anyone interested in truly developing their own leaders and not just talking about it will benefit from the hard lessons learned by the authors and the directions they provide based on their experience."Allan Foss, Manager, Leadership Development, PPG Industries, Inc."Grow Your Own Leaders will assist corporations in guiding career paths and increase their retention of talented people. I intend to purchase copies for the entire executive team."Tim Poshek, Training and Development Manager, Milwaukee Journal Sentinel"The timeliness and appeal of Grow Your Own Leaders resonates well. It addresses a critical aspect of organization process essential to meet challenges companies continue to face in dealing with the War for Talent."Tim Walker(& Danielle Walker), Director of The Center for Leadership Development, Bristol-Myers Squibb Company"Grow Your Own Leaders focuses on business results, integrating ideas from multiple disciplines - assessment centers, succession management, executive development - to create a system for identifying, developing, and maintaining talent. The examples provided in the text are those to which readers easily will relate and clear illustrations of typical succession management problems that are solved by Acceleration Centers in conjunction with other proposed tools and processes. In short, Grow Your Own Leaders should help those charged with succession management think in more productive ways and, as a result, help their organization build and maintain an abundance of bench strength."David R. MacDonald, Ph.D., Leader, Assessment Process , Steelcase, Inc."Grow Your Own Leaders has succeeded in making the case for Acceleration Pools as the method of choice for executive development, but Grow Your Own Leaders has also explained how to do it in detail. Everything from how to get started to how to perform each and every role in the process is included. Real-world examples add credibility and insight."Kenneth B. Hall, Senior Consultant, University of Pittsburgh, Katz Graduate School"This book is a useful, easy-to-use, practical book that does NOT dwell on academic theory. I love your book because it is IMMEDIATELY USEFUL and will help me to influence leaders in my company in a concise and what's-in-it-for-them fashion."Antigoni Mallen, Succession Planning and Executive Development , AT&T; Wireless Services"Today's organizations operate in highly competitive global markets challenged by rapidly advancing technology and uncertain economic conditions. Grow Your Own Leaders creates rich opportunities for leaders to learn and develop. Byham, Smith, and Paese show how to take advantage of these opportunities. They clearly demonstrate ways to identify a pool of high potential candidates in line with the company's leadership requirements. They emphasize that managers need to take responsibility for their own careers while top management and the human resource department provide the enabling resources."Manuel London, Ph.D., Associate Provost for Enrollment , Professor and Director Center for Human Resource Management , State University of New York at Stony Brook"This book describes an important, pioneering alternative to replacement planning methods that have historically been used in the area of succession management. The authors make a persuasive case that traditional replacement planning systems have lost their effectiveness in a changing, global workplace. The 'Acceleration Pool' concept is indeed a practical alternative to meet the needs of today's organizations. Practical advice, real-life examples, and easy-to-understand visuals are contained throughout this very readable work. Grow Your Own Leaders is an information bank, an encyclopedia, a reference book, and a step-by-step instruction manual that should always be kept within arm's reach for anyone involved in the development of high potential talent.I believe Grow Your Own Leaders represents the "best in class" on the topic of succession management, and will no doubt, become a new management classic. Bravo!"Stephen R. Miller, Corporate Training Manager, The Sherwin-Williams Company"Grow Your Own Leaders is a delightful gem! In an hour, I had read enough to know that this is the most practical and comprehensive approach to leadership development out there. It incorporates what I already know to be best practices, but now they're connected into a whole picture I can explain and use."Deborah M. Morris, Business Performance Consultant, Nortel Networks"Many books have been written on great leaders and leadership qualities, but Grow Your Own Leaders offers actionable advice on identifying and development leaders within your organization. At Vanguard, we employ the practices and programs detailed in this book to cultivate high potential talent for the good of our company and clients."Stephen J. Marshall, Principal, Corporate Division, The Vanguard Group"I have found that Grow Your Own Leaders confirms for our organization the initiatives we are seeking to put in place related to succession management. These initiatives are on target given the challenges we are facing as a major non-profit organization in identifying, developing, and retaining high potential talented staff."Otis A. Jackson, Ph.D., Executive Vice President, INROADS, Inc.

Books - New and Used

The following guidelines apply to books:

  • New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Shipping Fees

  • Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
  • Packages are shipped from Monday to Friday.
  • No additional fees and charges.

Delivery Times

The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.

Estimated delivery times:

  • Standard Shipping: 5-8 business days
  • Expedited Shipping: 3-5 business days

Shipping method varies depending on what is being shipped.  

Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. 

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.

Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.

If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:

  • Item(s) no longer needed or wanted.
  • Item(s) returned to us due to an invalid or incomplete address.
  • Item(s) returned to us that were not a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping Cost


We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

X

Oops!

Sorry, it looks like some products are not available in selected quantity.

OK

Sign up to the Stevens Books Newsletter

For the latest books, recommendations, author interviews and more

By signing up, I confirm that I'm over 16. To find out what personal data we collect and how we use it, please visit. our Privacy Policy.