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Knowledge Leadership: The Art and Science of the Knowledge-based Organization (KMCI Press)

Paperback |English |0750678402 | 9780750678407

Knowledge Leadership: The Art and Science of the Knowledge-based Organization (KMCI Press)

Paperback |English |0750678402 | 9780750678407
Overview
From Harvard Business School's book review (August 8, 2005 edition ofWorking Knowledge)Knowledge management is a tad passé if all we imagine is managing the brainpower of our colleagues. More important these days, according to this book, is for individuals to actually lead the creation of knowledge in their organizations in a systematic and pragmatic way: That's how innovation and competitive advantage take hold. This serious book offers a comprehensive framework in that direction, helping you first to evaluate your own "knowledge leadership" style and then see the big picture within the company.In a non-gimmicky way, the authors-specialists in learning organizations and management-serve up the Yogi and Commissar figures once described by Arthur Koestler, the late novelist, philosopher, and political activist. As used here, the Yogi is someone who challenges others to question their assumptions and beliefs in order to forge a new path for learning. Commissar leaders prefer to focus on action and changing the outward behavior of others."The message for knowledge leaders from Arthur Koestler's book, The Yogi and the Commissar, is that any rigidly held worldview, although seductive on the surface, is inherently limited and likely to cause leaders their own demise. Although it is no small task, becoming a knowledge leader requires you to become aware of-then reduce the dysfunctional effects of-your own worldview and perpetual blocks," they write.The book is divided into six parts: Why Should You Care About Knowledge?; Becoming a Knowledge Leader; Putting Knowledge into Action; Developing Pragmatic Knowledge; Leading Fast Knowledge-Based Organizations; and Putting it All Together. Plenty of examples, illustrations, and executive summaries help to clarify what can be a difficult and unwieldy challenge for a fast-paced company."Starting change efforts by increasing self-knowledge may not be the most comfortable for business leaders, but it is where knowledge leaders have to begin-and we think it will be a differentiating trait between good and great leaders in the future," the authors conclude."The authors of this well-researched and clearlywritten book stimulate reflection with intriguing images and practical tools, and they guide towardsaction with examples from private, public, andnot-for profit organizations. Readers will come away not only with an up-to-date understanding of the field of knowledge management, but also with greaterself-knowledge, enabling them to hone their leadership skills and strategies."-- Ariane Berthoin Antal, Social Science Research Center Berlin and co-editor The Handbook of Organizational Learning and Knowledge"A refreshing scholarly perspective of Knowledge Leadership for creating functional, adaptive, sustainable, and timely knowledge-basedorganizational strategies to affect bottom line performance. Drawing upon a solid pragmatic understanding of systems thinking, the authorsoffer an incisive analysis of how to develop and apply pragmatic knowledge in today's organizations. Real world industry cases and scientific analyses of knowledge profiles support the conceptual andpragmatic framework while offering tools for bridging the knowing-doing divide."-- Dr. Yogesh Malhotra, PhD, MBA, BE, CCP,CEngFounding Chairman and Chief Knowledge Architect, BRINT Institute, LLC; Faculty of Management Information and Decision Sciences, SyracuseUniversity Whitman School of Management"Knowledge Leadership is a timely response to a widely felt need within the KM field. Practical, readable and with sound foundations, it is a valuable guide for leaders who want their companies to become part of the elite Knowledge-based Organizations, those companies that base their long-term strategies on knowledge differentiation. If you lead, you must read."-- Javier Carrillo, Professor of Knowledge Management and Director of the Center for Knowledge Systems, ITESM, Mexico."Knowledge leadership is the key to sustained competitive advantage in the knowledge economy. Steven Cavaleri, Sharon Seivert and Lee Lee help us to understand what knowledge leadership is and show us how to recognise, develop and become knowledge leaders. If more people in business, the professions, and public and voluntary organisations use this book to undertake similar journeys to become leaders in their fields we will all benefit."-- Professor Colin Coulson-Thomas, author of 'The Knowledge Entrepreneur'"Kudos to Cavaleri and Seivert for sharing this enlightening volume on the wisdom and power of skillful knowledge management. For those of us who have the fortune of working within a visionary and well-balanced "robust learning" environment, Knowledge Leadership: The Art and Science of the Knowledge-based Organization is a great resource to keep our knowledge strategies and processes on track.For organizations that have not yet effectively embraced the "era of knowledge" or utilized knowledge as the source of innovation and success, this book provides a gold mine of tools to integrate the knowledge development process and knowledge management initiative.This illustrative resource can guide receptive organizations to 'develop actionable and pragmatic knowledge,' which can facilitate engaging employees to foster innovation and ultimately yield a competitive edge.This book provides an invaluable guide to managers who are on the journey toward understanding knowledge-based organizations, and can serve as a useful overview of the role of knowledge in organizations for managers just beginning the journey."-- Lynn S. Quinn, Manager, Retail Human Resources,Eileen Fisher, Inc.
ISBN: 0750678402
ISBN13: 9780750678407
Author: Steven A. Cavaleri Ph.D., Sharon Seivert
Publisher: Butterworth-Heinemann
Format: Paperback
PublicationDate: 2005-05-30
Language: English
Edition: 1
PageCount: 376
Dimensions: 6.0 x 0.85 x 9.0 inches
Weight: 18.4 ounces
From Harvard Business School's book review (August 8, 2005 edition ofWorking Knowledge)Knowledge management is a tad passé if all we imagine is managing the brainpower of our colleagues. More important these days, according to this book, is for individuals to actually lead the creation of knowledge in their organizations in a systematic and pragmatic way: That's how innovation and competitive advantage take hold. This serious book offers a comprehensive framework in that direction, helping you first to evaluate your own "knowledge leadership" style and then see the big picture within the company.In a non-gimmicky way, the authors-specialists in learning organizations and management-serve up the Yogi and Commissar figures once described by Arthur Koestler, the late novelist, philosopher, and political activist. As used here, the Yogi is someone who challenges others to question their assumptions and beliefs in order to forge a new path for learning. Commissar leaders prefer to focus on action and changing the outward behavior of others."The message for knowledge leaders from Arthur Koestler's book, The Yogi and the Commissar, is that any rigidly held worldview, although seductive on the surface, is inherently limited and likely to cause leaders their own demise. Although it is no small task, becoming a knowledge leader requires you to become aware of-then reduce the dysfunctional effects of-your own worldview and perpetual blocks," they write.The book is divided into six parts: Why Should You Care About Knowledge?; Becoming a Knowledge Leader; Putting Knowledge into Action; Developing Pragmatic Knowledge; Leading Fast Knowledge-Based Organizations; and Putting it All Together. Plenty of examples, illustrations, and executive summaries help to clarify what can be a difficult and unwieldy challenge for a fast-paced company."Starting change efforts by increasing self-knowledge may not be the most comfortable for business leaders, but it is where knowledge leaders have to begin-and we think it will be a differentiating trait between good and great leaders in the future," the authors conclude."The authors of this well-researched and clearlywritten book stimulate reflection with intriguing images and practical tools, and they guide towardsaction with examples from private, public, andnot-for profit organizations. Readers will come away not only with an up-to-date understanding of the field of knowledge management, but also with greaterself-knowledge, enabling them to hone their leadership skills and strategies."-- Ariane Berthoin Antal, Social Science Research Center Berlin and co-editor The Handbook of Organizational Learning and Knowledge"A refreshing scholarly perspective of Knowledge Leadership for creating functional, adaptive, sustainable, and timely knowledge-basedorganizational strategies to affect bottom line performance. Drawing upon a solid pragmatic understanding of systems thinking, the authorsoffer an incisive analysis of how to develop and apply pragmatic knowledge in today's organizations. Real world industry cases and scientific analyses of knowledge profiles support the conceptual andpragmatic framework while offering tools for bridging the knowing-doing divide."-- Dr. Yogesh Malhotra, PhD, MBA, BE, CCP,CEngFounding Chairman and Chief Knowledge Architect, BRINT Institute, LLC; Faculty of Management Information and Decision Sciences, SyracuseUniversity Whitman School of Management"Knowledge Leadership is a timely response to a widely felt need within the KM field. Practical, readable and with sound foundations, it is a valuable guide for leaders who want their companies to become part of the elite Knowledge-based Organizations, those companies that base their long-term strategies on knowledge differentiation. If you lead, you must read."-- Javier Carrillo, Professor of Knowledge Management and Director of the Center for Knowledge Systems, ITESM, Mexico."Knowledge leadership is the key to sustained competitive advantage in the knowledge economy. Steven Cavaleri, Sharon Seivert and Lee Lee help us to understand what knowledge leadership is and show us how to recognise, develop and become knowledge leaders. If more people in business, the professions, and public and voluntary organisations use this book to undertake similar journeys to become leaders in their fields we will all benefit."-- Professor Colin Coulson-Thomas, author of 'The Knowledge Entrepreneur'"Kudos to Cavaleri and Seivert for sharing this enlightening volume on the wisdom and power of skillful knowledge management. For those of us who have the fortune of working within a visionary and well-balanced "robust learning" environment, Knowledge Leadership: The Art and Science of the Knowledge-based Organization is a great resource to keep our knowledge strategies and processes on track.For organizations that have not yet effectively embraced the "era of knowledge" or utilized knowledge as the source of innovation and success, this book provides a gold mine of tools to integrate the knowledge development process and knowledge management initiative.This illustrative resource can guide receptive organizations to 'develop actionable and pragmatic knowledge,' which can facilitate engaging employees to foster innovation and ultimately yield a competitive edge.This book provides an invaluable guide to managers who are on the journey toward understanding knowledge-based organizations, and can serve as a useful overview of the role of knowledge in organizations for managers just beginning the journey."-- Lynn S. Quinn, Manager, Retail Human Resources,Eileen Fisher, Inc.

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  • New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
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  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

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Shipping method varies depending on what is being shipped.  

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If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
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We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Overview
From Harvard Business School's book review (August 8, 2005 edition ofWorking Knowledge)Knowledge management is a tad passé if all we imagine is managing the brainpower of our colleagues. More important these days, according to this book, is for individuals to actually lead the creation of knowledge in their organizations in a systematic and pragmatic way: That's how innovation and competitive advantage take hold. This serious book offers a comprehensive framework in that direction, helping you first to evaluate your own "knowledge leadership" style and then see the big picture within the company.In a non-gimmicky way, the authors-specialists in learning organizations and management-serve up the Yogi and Commissar figures once described by Arthur Koestler, the late novelist, philosopher, and political activist. As used here, the Yogi is someone who challenges others to question their assumptions and beliefs in order to forge a new path for learning. Commissar leaders prefer to focus on action and changing the outward behavior of others."The message for knowledge leaders from Arthur Koestler's book, The Yogi and the Commissar, is that any rigidly held worldview, although seductive on the surface, is inherently limited and likely to cause leaders their own demise. Although it is no small task, becoming a knowledge leader requires you to become aware of-then reduce the dysfunctional effects of-your own worldview and perpetual blocks," they write.The book is divided into six parts: Why Should You Care About Knowledge?; Becoming a Knowledge Leader; Putting Knowledge into Action; Developing Pragmatic Knowledge; Leading Fast Knowledge-Based Organizations; and Putting it All Together. Plenty of examples, illustrations, and executive summaries help to clarify what can be a difficult and unwieldy challenge for a fast-paced company."Starting change efforts by increasing self-knowledge may not be the most comfortable for business leaders, but it is where knowledge leaders have to begin-and we think it will be a differentiating trait between good and great leaders in the future," the authors conclude."The authors of this well-researched and clearlywritten book stimulate reflection with intriguing images and practical tools, and they guide towardsaction with examples from private, public, andnot-for profit organizations. Readers will come away not only with an up-to-date understanding of the field of knowledge management, but also with greaterself-knowledge, enabling them to hone their leadership skills and strategies."-- Ariane Berthoin Antal, Social Science Research Center Berlin and co-editor The Handbook of Organizational Learning and Knowledge"A refreshing scholarly perspective of Knowledge Leadership for creating functional, adaptive, sustainable, and timely knowledge-basedorganizational strategies to affect bottom line performance. Drawing upon a solid pragmatic understanding of systems thinking, the authorsoffer an incisive analysis of how to develop and apply pragmatic knowledge in today's organizations. Real world industry cases and scientific analyses of knowledge profiles support the conceptual andpragmatic framework while offering tools for bridging the knowing-doing divide."-- Dr. Yogesh Malhotra, PhD, MBA, BE, CCP,CEngFounding Chairman and Chief Knowledge Architect, BRINT Institute, LLC; Faculty of Management Information and Decision Sciences, SyracuseUniversity Whitman School of Management"Knowledge Leadership is a timely response to a widely felt need within the KM field. Practical, readable and with sound foundations, it is a valuable guide for leaders who want their companies to become part of the elite Knowledge-based Organizations, those companies that base their long-term strategies on knowledge differentiation. If you lead, you must read."-- Javier Carrillo, Professor of Knowledge Management and Director of the Center for Knowledge Systems, ITESM, Mexico."Knowledge leadership is the key to sustained competitive advantage in the knowledge economy. Steven Cavaleri, Sharon Seivert and Lee Lee help us to understand what knowledge leadership is and show us how to recognise, develop and become knowledge leaders. If more people in business, the professions, and public and voluntary organisations use this book to undertake similar journeys to become leaders in their fields we will all benefit."-- Professor Colin Coulson-Thomas, author of 'The Knowledge Entrepreneur'"Kudos to Cavaleri and Seivert for sharing this enlightening volume on the wisdom and power of skillful knowledge management. For those of us who have the fortune of working within a visionary and well-balanced "robust learning" environment, Knowledge Leadership: The Art and Science of the Knowledge-based Organization is a great resource to keep our knowledge strategies and processes on track.For organizations that have not yet effectively embraced the "era of knowledge" or utilized knowledge as the source of innovation and success, this book provides a gold mine of tools to integrate the knowledge development process and knowledge management initiative.This illustrative resource can guide receptive organizations to 'develop actionable and pragmatic knowledge,' which can facilitate engaging employees to foster innovation and ultimately yield a competitive edge.This book provides an invaluable guide to managers who are on the journey toward understanding knowledge-based organizations, and can serve as a useful overview of the role of knowledge in organizations for managers just beginning the journey."-- Lynn S. Quinn, Manager, Retail Human Resources,Eileen Fisher, Inc.
ISBN: 0750678402
ISBN13: 9780750678407
Author: Steven A. Cavaleri Ph.D., Sharon Seivert
Publisher: Butterworth-Heinemann
Format: Paperback
PublicationDate: 2005-05-30
Language: English
Edition: 1
PageCount: 376
Dimensions: 6.0 x 0.85 x 9.0 inches
Weight: 18.4 ounces
From Harvard Business School's book review (August 8, 2005 edition ofWorking Knowledge)Knowledge management is a tad passé if all we imagine is managing the brainpower of our colleagues. More important these days, according to this book, is for individuals to actually lead the creation of knowledge in their organizations in a systematic and pragmatic way: That's how innovation and competitive advantage take hold. This serious book offers a comprehensive framework in that direction, helping you first to evaluate your own "knowledge leadership" style and then see the big picture within the company.In a non-gimmicky way, the authors-specialists in learning organizations and management-serve up the Yogi and Commissar figures once described by Arthur Koestler, the late novelist, philosopher, and political activist. As used here, the Yogi is someone who challenges others to question their assumptions and beliefs in order to forge a new path for learning. Commissar leaders prefer to focus on action and changing the outward behavior of others."The message for knowledge leaders from Arthur Koestler's book, The Yogi and the Commissar, is that any rigidly held worldview, although seductive on the surface, is inherently limited and likely to cause leaders their own demise. Although it is no small task, becoming a knowledge leader requires you to become aware of-then reduce the dysfunctional effects of-your own worldview and perpetual blocks," they write.The book is divided into six parts: Why Should You Care About Knowledge?; Becoming a Knowledge Leader; Putting Knowledge into Action; Developing Pragmatic Knowledge; Leading Fast Knowledge-Based Organizations; and Putting it All Together. Plenty of examples, illustrations, and executive summaries help to clarify what can be a difficult and unwieldy challenge for a fast-paced company."Starting change efforts by increasing self-knowledge may not be the most comfortable for business leaders, but it is where knowledge leaders have to begin-and we think it will be a differentiating trait between good and great leaders in the future," the authors conclude."The authors of this well-researched and clearlywritten book stimulate reflection with intriguing images and practical tools, and they guide towardsaction with examples from private, public, andnot-for profit organizations. Readers will come away not only with an up-to-date understanding of the field of knowledge management, but also with greaterself-knowledge, enabling them to hone their leadership skills and strategies."-- Ariane Berthoin Antal, Social Science Research Center Berlin and co-editor The Handbook of Organizational Learning and Knowledge"A refreshing scholarly perspective of Knowledge Leadership for creating functional, adaptive, sustainable, and timely knowledge-basedorganizational strategies to affect bottom line performance. Drawing upon a solid pragmatic understanding of systems thinking, the authorsoffer an incisive analysis of how to develop and apply pragmatic knowledge in today's organizations. Real world industry cases and scientific analyses of knowledge profiles support the conceptual andpragmatic framework while offering tools for bridging the knowing-doing divide."-- Dr. Yogesh Malhotra, PhD, MBA, BE, CCP,CEngFounding Chairman and Chief Knowledge Architect, BRINT Institute, LLC; Faculty of Management Information and Decision Sciences, SyracuseUniversity Whitman School of Management"Knowledge Leadership is a timely response to a widely felt need within the KM field. Practical, readable and with sound foundations, it is a valuable guide for leaders who want their companies to become part of the elite Knowledge-based Organizations, those companies that base their long-term strategies on knowledge differentiation. If you lead, you must read."-- Javier Carrillo, Professor of Knowledge Management and Director of the Center for Knowledge Systems, ITESM, Mexico."Knowledge leadership is the key to sustained competitive advantage in the knowledge economy. Steven Cavaleri, Sharon Seivert and Lee Lee help us to understand what knowledge leadership is and show us how to recognise, develop and become knowledge leaders. If more people in business, the professions, and public and voluntary organisations use this book to undertake similar journeys to become leaders in their fields we will all benefit."-- Professor Colin Coulson-Thomas, author of 'The Knowledge Entrepreneur'"Kudos to Cavaleri and Seivert for sharing this enlightening volume on the wisdom and power of skillful knowledge management. For those of us who have the fortune of working within a visionary and well-balanced "robust learning" environment, Knowledge Leadership: The Art and Science of the Knowledge-based Organization is a great resource to keep our knowledge strategies and processes on track.For organizations that have not yet effectively embraced the "era of knowledge" or utilized knowledge as the source of innovation and success, this book provides a gold mine of tools to integrate the knowledge development process and knowledge management initiative.This illustrative resource can guide receptive organizations to 'develop actionable and pragmatic knowledge,' which can facilitate engaging employees to foster innovation and ultimately yield a competitive edge.This book provides an invaluable guide to managers who are on the journey toward understanding knowledge-based organizations, and can serve as a useful overview of the role of knowledge in organizations for managers just beginning the journey."-- Lynn S. Quinn, Manager, Retail Human Resources,Eileen Fisher, Inc.

Books - New and Used

The following guidelines apply to books:

  • New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Shipping Fees

  • Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
  • Packages are shipped from Monday to Friday.
  • No additional fees and charges.

Delivery Times

The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.

Estimated delivery times:

  • Standard Shipping: 5-8 business days
  • Expedited Shipping: 3-5 business days

Shipping method varies depending on what is being shipped.  

Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. 

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.

Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.

If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:

  • Item(s) no longer needed or wanted.
  • Item(s) returned to us due to an invalid or incomplete address.
  • Item(s) returned to us that were not a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping Cost


We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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