Managing Supply Chain and Operations: An Integrative Approach
Managing Supply Chain and Operations: An Integrative Approach
Overview
Smart managers understand that firms do not act alone to produce products and services. The new Managing Supply Chain and Operations shows students how and why supply chain and operations management is important to their future careers.
This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas. With cutting-edge material and an up-to-date global approach, this text is filled with scenarios and real-world examples that will prepare today's students to be tomorrow'ssuccessful managers.
KEY TOPICS: Introduction to Supply Chain and Operations Management; Why Are You Studying Supply Chain and Operations Management?; Supply Chain and Operations Management; An Integrative Model for SC&O Management; The Four I's; Supply Chain and Operations Strategy; Generic SC&O Strategies and Alignment; SC&O Strategy Process and Content; Competitive Landscape and Porter's five forces; Supply Chain Strategy; Strategy Execution; Strategic Metrics and Measurements; The Changing Strategic Environment: Globalization, Sustainability, and Innovation; Product and Process Design and Mapping; Process Design; Process Mapping; Product Design; Quality Function Deployment; Green Design; Service Design; Services and Tangibles; The Key Elements of Service Design; Process Chain Network Tool for Service Design; Planning Service Capacity for Uncertain Demand; Queuing Theory; Customer Relationship Management; Customer Relationships and Systems; Improving Customer Service; Change Relationships through Servitization; Manage Service Supply Chains; Strategic Sourcing; Origins Of The Purchasing Profession; Effect Of Strategic Sourcing On The Firm; Portfolio Approach To Strategic Sourcing; Strategic Cost Management; Supply Management; The Supplier Management Processes; Identifying Needs; Supplier Selection; Supplier Development; Providing Feedback: The Supplier Scorecard; Demand Management and Forecasting; The Art of Demand Management; Time Series Forecasting; Naive Forecasting Methods; Time Series Forecasting Using Regression; Inventory Management Fundamentals and Independent Demand Inventory; Inventory Management; Demand Analysis; Inventory Models; Sales and Operations Planning and Enterprise Resource Planning; Sales And Operations Planning Capacity; Capacity Planning; Enterprise Resource Planning; Material Requirements Management; Logistics; The Strategic Importance of Logistics; Fundamental Logistics Trade-Offs; The Five Logistics Processes; Project Management; Project Planning Tools; PERT/CPM; Gantt Charts with Precedence; Supply Chain Quality Management; Dimensions of Product and Service Quality; Well-Known Quality Experts; What is Supply Chain Quality Management?; Quality in Services; Quality Tools And Approaches; Statistical Process Control; Statistical Thinking And Variation; Process Stability; Variables And Attributes Process Control Charts; Applying Control Charts; Process Capability; Lean and Six Sigma Management and Leading Change; What is Six Sigma?; Principles of Lean; Lean Practices; Change Management MARKET: Intended for those who want to learn about operations management.
Description
Smart managers understand that firms do not act alone to produce products and services. The new Managing Supply Chain and Operations shows students how and why supply chain and operations management is important to their future careers.
This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas. With cutting-edge material and an up-to-date global approach, this text is filled with scenarios and real-world examples that will prepare today's students to be tomorrow'ssuccessful managers.
KEY TOPICS: Introduction to Supply Chain and Operations Management; Why Are You Studying Supply Chain and Operations Management?; Supply Chain and Operations Management; An Integrative Model for SC&O Management; The Four I's; Supply Chain and Operations Strategy; Generic SC&O Strategies and Alignment; SC&O Strategy Process and Content; Competitive Landscape and Porter's five forces; Supply Chain Strategy; Strategy Execution; Strategic Metrics and Measurements; The Changing Strategic Environment: Globalization, Sustainability, and Innovation; Product and Process Design and Mapping; Process Design; Process Mapping; Product Design; Quality Function Deployment; Green Design; Service Design; Services and Tangibles; The Key Elements of Service Design; Process Chain Network Tool for Service Design; Planning Service Capacity for Uncertain Demand; Queuing Theory; Customer Relationship Management; Customer Relationships and Systems; Improving Customer Service; Change Relationships through Servitization; Manage Service Supply Chains; Strategic Sourcing; Origins Of The Purchasing Profession; Effect Of Strategic Sourcing On The Firm; Portfolio Approach To Strategic Sourcing; Strategic Cost Management; Supply Management; The Supplier Management Processes; Identifying Needs; Supplier Selection; Supplier Development; Providing Feedback: The Supplier Scorecard; Demand Management and Forecasting; The Art of Demand Management; Time Series Forecasting; Naive Forecasting Methods; Time Series Forecasting Using Regression; Inventory Management Fundamentals and Independent Demand Inventory; Inventory Management; Demand Analysis; Inventory Models; Sales and Operations Planning and Enterprise Resource Planning; Sales And Operations Planning Capacity; Capacity Planning; Enterprise Resource Planning; Material Requirements Management; Logistics; The Strategic Importance of Logistics; Fundamental Logistics Trade-Offs; The Five Logistics Processes; Project Management; Project Planning Tools; PERT/CPM; Gantt Charts with Precedence; Supply Chain Quality Management; Dimensions of Product and Service Quality; Well-Known Quality Experts; What is Supply Chain Quality Management?; Quality in Services; Quality Tools And Approaches; Statistical Process Control; Statistical Thinking And Variation; Process Stability; Variables And Attributes Process Control Charts; Applying Control Charts; Process Capability; Lean and Six Sigma Management and Leading Change; What is Six Sigma?; Principles of Lean; Lean Practices; Change Management MARKET: Intended for those who want to learn about operations management.
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Overview
Smart managers understand that firms do not act alone to produce products and services. The new Managing Supply Chain and Operations shows students how and why supply chain and operations management is important to their future careers.
This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas. With cutting-edge material and an up-to-date global approach, this text is filled with scenarios and real-world examples that will prepare today's students to be tomorrow'ssuccessful managers.
KEY TOPICS: Introduction to Supply Chain and Operations Management; Why Are You Studying Supply Chain and Operations Management?; Supply Chain and Operations Management; An Integrative Model for SC&O Management; The Four I's; Supply Chain and Operations Strategy; Generic SC&O Strategies and Alignment; SC&O Strategy Process and Content; Competitive Landscape and Porter's five forces; Supply Chain Strategy; Strategy Execution; Strategic Metrics and Measurements; The Changing Strategic Environment: Globalization, Sustainability, and Innovation; Product and Process Design and Mapping; Process Design; Process Mapping; Product Design; Quality Function Deployment; Green Design; Service Design; Services and Tangibles; The Key Elements of Service Design; Process Chain Network Tool for Service Design; Planning Service Capacity for Uncertain Demand; Queuing Theory; Customer Relationship Management; Customer Relationships and Systems; Improving Customer Service; Change Relationships through Servitization; Manage Service Supply Chains; Strategic Sourcing; Origins Of The Purchasing Profession; Effect Of Strategic Sourcing On The Firm; Portfolio Approach To Strategic Sourcing; Strategic Cost Management; Supply Management; The Supplier Management Processes; Identifying Needs; Supplier Selection; Supplier Development; Providing Feedback: The Supplier Scorecard; Demand Management and Forecasting; The Art of Demand Management; Time Series Forecasting; Naive Forecasting Methods; Time Series Forecasting Using Regression; Inventory Management Fundamentals and Independent Demand Inventory; Inventory Management; Demand Analysis; Inventory Models; Sales and Operations Planning and Enterprise Resource Planning; Sales And Operations Planning Capacity; Capacity Planning; Enterprise Resource Planning; Material Requirements Management; Logistics; The Strategic Importance of Logistics; Fundamental Logistics Trade-Offs; The Five Logistics Processes; Project Management; Project Planning Tools; PERT/CPM; Gantt Charts with Precedence; Supply Chain Quality Management; Dimensions of Product and Service Quality; Well-Known Quality Experts; What is Supply Chain Quality Management?; Quality in Services; Quality Tools And Approaches; Statistical Process Control; Statistical Thinking And Variation; Process Stability; Variables And Attributes Process Control Charts; Applying Control Charts; Process Capability; Lean and Six Sigma Management and Leading Change; What is Six Sigma?; Principles of Lean; Lean Practices; Change Management MARKET: Intended for those who want to learn about operations management.
Description
Smart managers understand that firms do not act alone to produce products and services. The new Managing Supply Chain and Operations shows students how and why supply chain and operations management is important to their future careers.
This text takes a balanced approach and, while rigorous, is not solely focused on quantitative material. The authors employ a four-part integrative model throughout the text that ties together the key functions of supply chain, operations, and customer relationship management that focuses on improving, innovating, and integrating in these areas. With cutting-edge material and an up-to-date global approach, this text is filled with scenarios and real-world examples that will prepare today's students to be tomorrow'ssuccessful managers.
KEY TOPICS: Introduction to Supply Chain and Operations Management; Why Are You Studying Supply Chain and Operations Management?; Supply Chain and Operations Management; An Integrative Model for SC&O Management; The Four I's; Supply Chain and Operations Strategy; Generic SC&O Strategies and Alignment; SC&O Strategy Process and Content; Competitive Landscape and Porter's five forces; Supply Chain Strategy; Strategy Execution; Strategic Metrics and Measurements; The Changing Strategic Environment: Globalization, Sustainability, and Innovation; Product and Process Design and Mapping; Process Design; Process Mapping; Product Design; Quality Function Deployment; Green Design; Service Design; Services and Tangibles; The Key Elements of Service Design; Process Chain Network Tool for Service Design; Planning Service Capacity for Uncertain Demand; Queuing Theory; Customer Relationship Management; Customer Relationships and Systems; Improving Customer Service; Change Relationships through Servitization; Manage Service Supply Chains; Strategic Sourcing; Origins Of The Purchasing Profession; Effect Of Strategic Sourcing On The Firm; Portfolio Approach To Strategic Sourcing; Strategic Cost Management; Supply Management; The Supplier Management Processes; Identifying Needs; Supplier Selection; Supplier Development; Providing Feedback: The Supplier Scorecard; Demand Management and Forecasting; The Art of Demand Management; Time Series Forecasting; Naive Forecasting Methods; Time Series Forecasting Using Regression; Inventory Management Fundamentals and Independent Demand Inventory; Inventory Management; Demand Analysis; Inventory Models; Sales and Operations Planning and Enterprise Resource Planning; Sales And Operations Planning Capacity; Capacity Planning; Enterprise Resource Planning; Material Requirements Management; Logistics; The Strategic Importance of Logistics; Fundamental Logistics Trade-Offs; The Five Logistics Processes; Project Management; Project Planning Tools; PERT/CPM; Gantt Charts with Precedence; Supply Chain Quality Management; Dimensions of Product and Service Quality; Well-Known Quality Experts; What is Supply Chain Quality Management?; Quality in Services; Quality Tools And Approaches; Statistical Process Control; Statistical Thinking And Variation; Process Stability; Variables And Attributes Process Control Charts; Applying Control Charts; Process Capability; Lean and Six Sigma Management and Leading Change; What is Six Sigma?; Principles of Lean; Lean Practices; Change Management MARKET: Intended for those who want to learn about operations management.
Condition Guidelines
Books - New and Used
The following guidelines apply to books:
- New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
- Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
- Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.
Shipping & Delivery
Shipping Fees
- Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
- Packages are shipped from Monday to Friday.
- No additional fees and charges.
Delivery Times
The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.
Estimated delivery times:
- Standard Shipping: 5-8 business days
- Expedited Shipping: 3-5 business days
Shipping method varies depending on what is being shipped.
Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times.
Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.).
If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.
Returns & Refunds
You may return most items within 30 days of delivery for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.
Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.
If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Cost
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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