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Realizing eBusiness with Components

Hardcover |English |020167520X | 9780201675207

Realizing eBusiness with Components

Hardcover |English |020167520X | 9780201675207
Overview
In April 1999 I joined Sterling Software from Select Software Tools. I was very excited because Sterling Software was doing great work with component-based development. Shortly after joining, however, I noticed I had a health problem, but was told it was nothing to worry about. During this period I settled into my new job, learning from my colleagues and enjoying working on different assignments. A few months later, after several misdiagnoses, I was diagnosed with testicular cancer. Before the end of the year, I had undergone a punishing course of chemotherapy. Right now I'm well again, but taking nothing for granted!While the chemotherapy was unpleasant, it gave me plenty of time to think - if only to take my mind of its effects! I thought about the work I had done at Select, about the discussions I'd had with my new colleagues at Sterling Software, and the work we were doing with clients in applying component technology to the problems and opportunities of e-business. IT departments coping with the shift to e-business seemed like an aircraft that had to be re-engineered in flight. This book is the result of my reflections.What this book Is aboutUnfortunately, there is a great deal of hype and over-expectation surrounding e-business. Many organizations are jumping on the e-business bandwagon without understanding what they are getting into. Lack of planning and analysis, resulting in inflexible solutions that are unable to integrate with existing systems, are all too common. At the same time, e-business calls for a closer relationship between those involved in business development and those required to support these initiatives within the company's information technology infrastructure.This book is designed to provide practical advice for planning, analysis and design of e-business systems using component-based development (CBD). Just as e-business is more than a series of web pages, so CBD is not just an approach to problem solving using software building blocks. It includes architectures, processes, modeling techniques, economic models and organizational guidelines, all of which are well placed to ease migration of large organizations to e-business.The book is long on practice and short on theory. Theory is included where relevant to practical problems. The core of the book is an extensive example that tracks the experiences of a typical company, with a traditional set of business processes and supporting software systems, through various stages along the road to e-business.Who should read this bookThis book is primarily intended for IT planners, architects, analysts and designers responsible for e-business solutions in large organizations. Equally it is aimed at business strategists, business process engineers and business architects. More significantly, this book is aimed at the new breeds of individual that are emerging, as the dividing lines between business and software grow increasingly blurred.More broadly the book is intended for anyone interested in modeling business components. In particular, it is hoped that the increasing number of business component and framework vendors will benefit from the increased understanding that clear and precise component models provide of their products to their customers.How to read this bookNaturally I would prefer it if you read the book cover to cover. However, with the exception of Chapter 6, which should be read after reading Chapter 5, each chapter of this book can be read individually and readers with specific interests can go straight to the subject of their choice. For those who are not familiar with component-based modeling techniques, it is important to refer to Appendix 2 for guidance. There are four parts to the book as follows.First we set the scene and explain underlying principlesChapter 1 introduces the need for a component-based approach to e-business systems, explains the basic principles of the approach and sets the emphasis on planning, analysis and business integration.Chapter 2 looks at how to align e-business software development within the context of the organization's business goals and objectives.Chapter 3 shows how to integrate business needs into a clearly defined component architecture.Chapter 4 describes a truly component-based process framework and guidelines for dealing with these issues and to assist with planning and control of CBD for e-business.Next we come to the core of the book: a continuous practical case studyChapter 5 provides a practical case study of how to apply a component-based approach to e-business in an organization migrating to e-business, but wanting to protect and utilize its investments in existing systems.Chapter 6 continues the case study and considers how to evolve the early solutions extending the scope to full business process integration and on to business transformation.Third, we describe three key supporting strategies:provisioning, funding and team organizationChapter 7 looks at how components are provisioned and considers a range of different options including framework extension, wrapping, adapting, outsourcing, purchasing and bespoke design.Chapter 8 describes tactical measures for funding component-based projects and provides metrics and costing criteria before considering how to identify benefits in the context of e-business.Chapter 9 centers on team roles, providing guidance for projects at various stages along the road to e-business using components and considers how to use the roles to structure teams based on different organizational needs.Finally, the appendices provide essential supporting informationAppendix 1 provides short descriptions of component and internet standards and typical accompanying physical architectures.Appendix 2 provides a catalogue of component modeling techniques. The purpose is not to describe a complete definitive methodology, but to establish 'just enough' semantics and notation with hints and tips to guide the reader.AcknowledgementsI have been fortunate to be working with a superb group of people at Sterling Software UK. First and foremost, I must thank the management team at Sterling Software UK for their unwavering support during a most difficult time healthwise: Sue Dixon, an exceptional lady, for her great kindness and compassion, Lori Wormald for her patience and understanding, Dan French for providing executive support and an environment of wonderful team spirit and Steve Olding and Danny Glover for their encouragement and support.The material in this book draws on previous work of others who have pioneered CBD in Sterling Software. Credit is due to Alan Brown, John Cheesman, John Daniels and John Dodd and for supplying much of the intellectual foundation.Others in Sterling Software and deserve special mention are as follows: John Assheton, Liz Cooper, Danny Saro, and Sue Whitehead for providing comments on early draft material, Suzanne Martin and Steve Turner for helping out with the case study examples; and Desiree Brennan for her excellent marketing assistance.Special credit is due to Alan Brown and Sebastian Nokes (NetB2B2), both of whom provided very significant feedback that caused some major revisions to earlier material.I thank my team of reviewers, external to Sterling Software, for providing useful insights and help: Alistair Gill, Simon Johnson, Meilir Page-Jones, David Sprott and Paul Turner.Thanks are also due to my editor Clemens Syperski for his insightful comments and to Alison Birtwell of Addison Wesley Longman for her editorial management.Last but not least I thank my family for putting up with my distraction for the best part of six months!020167520XP04062001
ISBN: 020167520X
ISBN13: 9780201675207
Author: Paul Allen
Publisher: Addison-Wesley Professional
Format: Hardcover
PublicationDate: 2000-10-25
Language: English
Edition: 1
PageCount: 254
Dimensions: 7.2 x 0.7 x 9.2 inches
Weight: 20.48 ounces
In April 1999 I joined Sterling Software from Select Software Tools. I was very excited because Sterling Software was doing great work with component-based development. Shortly after joining, however, I noticed I had a health problem, but was told it was nothing to worry about. During this period I settled into my new job, learning from my colleagues and enjoying working on different assignments. A few months later, after several misdiagnoses, I was diagnosed with testicular cancer. Before the end of the year, I had undergone a punishing course of chemotherapy. Right now I'm well again, but taking nothing for granted!While the chemotherapy was unpleasant, it gave me plenty of time to think - if only to take my mind of its effects! I thought about the work I had done at Select, about the discussions I'd had with my new colleagues at Sterling Software, and the work we were doing with clients in applying component technology to the problems and opportunities of e-business. IT departments coping with the shift to e-business seemed like an aircraft that had to be re-engineered in flight. This book is the result of my reflections.What this book Is aboutUnfortunately, there is a great deal of hype and over-expectation surrounding e-business. Many organizations are jumping on the e-business bandwagon without understanding what they are getting into. Lack of planning and analysis, resulting in inflexible solutions that are unable to integrate with existing systems, are all too common. At the same time, e-business calls for a closer relationship between those involved in business development and those required to support these initiatives within the company's information technology infrastructure.This book is designed to provide practical advice for planning, analysis and design of e-business systems using component-based development (CBD). Just as e-business is more than a series of web pages, so CBD is not just an approach to problem solving using software building blocks. It includes architectures, processes, modeling techniques, economic models and organizational guidelines, all of which are well placed to ease migration of large organizations to e-business.The book is long on practice and short on theory. Theory is included where relevant to practical problems. The core of the book is an extensive example that tracks the experiences of a typical company, with a traditional set of business processes and supporting software systems, through various stages along the road to e-business.Who should read this bookThis book is primarily intended for IT planners, architects, analysts and designers responsible for e-business solutions in large organizations. Equally it is aimed at business strategists, business process engineers and business architects. More significantly, this book is aimed at the new breeds of individual that are emerging, as the dividing lines between business and software grow increasingly blurred.More broadly the book is intended for anyone interested in modeling business components. In particular, it is hoped that the increasing number of business component and framework vendors will benefit from the increased understanding that clear and precise component models provide of their products to their customers.How to read this bookNaturally I would prefer it if you read the book cover to cover. However, with the exception of Chapter 6, which should be read after reading Chapter 5, each chapter of this book can be read individually and readers with specific interests can go straight to the subject of their choice. For those who are not familiar with component-based modeling techniques, it is important to refer to Appendix 2 for guidance. There are four parts to the book as follows.First we set the scene and explain underlying principlesChapter 1 introduces the need for a component-based approach to e-business systems, explains the basic principles of the approach and sets the emphasis on planning, analysis and business integration.Chapter 2 looks at how to align e-business software development within the context of the organization's business goals and objectives.Chapter 3 shows how to integrate business needs into a clearly defined component architecture.Chapter 4 describes a truly component-based process framework and guidelines for dealing with these issues and to assist with planning and control of CBD for e-business.Next we come to the core of the book: a continuous practical case studyChapter 5 provides a practical case study of how to apply a component-based approach to e-business in an organization migrating to e-business, but wanting to protect and utilize its investments in existing systems.Chapter 6 continues the case study and considers how to evolve the early solutions extending the scope to full business process integration and on to business transformation.Third, we describe three key supporting strategies:provisioning, funding and team organizationChapter 7 looks at how components are provisioned and considers a range of different options including framework extension, wrapping, adapting, outsourcing, purchasing and bespoke design.Chapter 8 describes tactical measures for funding component-based projects and provides metrics and costing criteria before considering how to identify benefits in the context of e-business.Chapter 9 centers on team roles, providing guidance for projects at various stages along the road to e-business using components and considers how to use the roles to structure teams based on different organizational needs.Finally, the appendices provide essential supporting informationAppendix 1 provides short descriptions of component and internet standards and typical accompanying physical architectures.Appendix 2 provides a catalogue of component modeling techniques. The purpose is not to describe a complete definitive methodology, but to establish 'just enough' semantics and notation with hints and tips to guide the reader.AcknowledgementsI have been fortunate to be working with a superb group of people at Sterling Software UK. First and foremost, I must thank the management team at Sterling Software UK for their unwavering support during a most difficult time healthwise: Sue Dixon, an exceptional lady, for her great kindness and compassion, Lori Wormald for her patience and understanding, Dan French for providing executive support and an environment of wonderful team spirit and Steve Olding and Danny Glover for their encouragement and support.The material in this book draws on previous work of others who have pioneered CBD in Sterling Software. Credit is due to Alan Brown, John Cheesman, John Daniels and John Dodd and for supplying much of the intellectual foundation.Others in Sterling Software and deserve special mention are as follows: John Assheton, Liz Cooper, Danny Saro, and Sue Whitehead for providing comments on early draft material, Suzanne Martin and Steve Turner for helping out with the case study examples; and Desiree Brennan for her excellent marketing assistance.Special credit is due to Alan Brown and Sebastian Nokes (NetB2B2), both of whom provided very significant feedback that caused some major revisions to earlier material.I thank my team of reviewers, external to Sterling Software, for providing useful insights and help: Alistair Gill, Simon Johnson, Meilir Page-Jones, David Sprott and Paul Turner.Thanks are also due to my editor Clemens Syperski for his insightful comments and to Alison Birtwell of Addison Wesley Longman for her editorial management.Last but not least I thank my family for putting up with my distraction for the best part of six months!020167520XP04062001

Books - New and Used

The following guidelines apply to books:

  • New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Shipping Fees

  • Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
  • Packages are shipped from Monday to Friday.
  • No additional fees and charges.

Delivery Times

The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.

Estimated delivery times:

  • Standard Shipping: 5-8 business days
  • Expedited Shipping: 3-5 business days

Shipping method varies depending on what is being shipped.  

Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. 

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
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Overview
In April 1999 I joined Sterling Software from Select Software Tools. I was very excited because Sterling Software was doing great work with component-based development. Shortly after joining, however, I noticed I had a health problem, but was told it was nothing to worry about. During this period I settled into my new job, learning from my colleagues and enjoying working on different assignments. A few months later, after several misdiagnoses, I was diagnosed with testicular cancer. Before the end of the year, I had undergone a punishing course of chemotherapy. Right now I'm well again, but taking nothing for granted!While the chemotherapy was unpleasant, it gave me plenty of time to think - if only to take my mind of its effects! I thought about the work I had done at Select, about the discussions I'd had with my new colleagues at Sterling Software, and the work we were doing with clients in applying component technology to the problems and opportunities of e-business. IT departments coping with the shift to e-business seemed like an aircraft that had to be re-engineered in flight. This book is the result of my reflections.What this book Is aboutUnfortunately, there is a great deal of hype and over-expectation surrounding e-business. Many organizations are jumping on the e-business bandwagon without understanding what they are getting into. Lack of planning and analysis, resulting in inflexible solutions that are unable to integrate with existing systems, are all too common. At the same time, e-business calls for a closer relationship between those involved in business development and those required to support these initiatives within the company's information technology infrastructure.This book is designed to provide practical advice for planning, analysis and design of e-business systems using component-based development (CBD). Just as e-business is more than a series of web pages, so CBD is not just an approach to problem solving using software building blocks. It includes architectures, processes, modeling techniques, economic models and organizational guidelines, all of which are well placed to ease migration of large organizations to e-business.The book is long on practice and short on theory. Theory is included where relevant to practical problems. The core of the book is an extensive example that tracks the experiences of a typical company, with a traditional set of business processes and supporting software systems, through various stages along the road to e-business.Who should read this bookThis book is primarily intended for IT planners, architects, analysts and designers responsible for e-business solutions in large organizations. Equally it is aimed at business strategists, business process engineers and business architects. More significantly, this book is aimed at the new breeds of individual that are emerging, as the dividing lines between business and software grow increasingly blurred.More broadly the book is intended for anyone interested in modeling business components. In particular, it is hoped that the increasing number of business component and framework vendors will benefit from the increased understanding that clear and precise component models provide of their products to their customers.How to read this bookNaturally I would prefer it if you read the book cover to cover. However, with the exception of Chapter 6, which should be read after reading Chapter 5, each chapter of this book can be read individually and readers with specific interests can go straight to the subject of their choice. For those who are not familiar with component-based modeling techniques, it is important to refer to Appendix 2 for guidance. There are four parts to the book as follows.First we set the scene and explain underlying principlesChapter 1 introduces the need for a component-based approach to e-business systems, explains the basic principles of the approach and sets the emphasis on planning, analysis and business integration.Chapter 2 looks at how to align e-business software development within the context of the organization's business goals and objectives.Chapter 3 shows how to integrate business needs into a clearly defined component architecture.Chapter 4 describes a truly component-based process framework and guidelines for dealing with these issues and to assist with planning and control of CBD for e-business.Next we come to the core of the book: a continuous practical case studyChapter 5 provides a practical case study of how to apply a component-based approach to e-business in an organization migrating to e-business, but wanting to protect and utilize its investments in existing systems.Chapter 6 continues the case study and considers how to evolve the early solutions extending the scope to full business process integration and on to business transformation.Third, we describe three key supporting strategies:provisioning, funding and team organizationChapter 7 looks at how components are provisioned and considers a range of different options including framework extension, wrapping, adapting, outsourcing, purchasing and bespoke design.Chapter 8 describes tactical measures for funding component-based projects and provides metrics and costing criteria before considering how to identify benefits in the context of e-business.Chapter 9 centers on team roles, providing guidance for projects at various stages along the road to e-business using components and considers how to use the roles to structure teams based on different organizational needs.Finally, the appendices provide essential supporting informationAppendix 1 provides short descriptions of component and internet standards and typical accompanying physical architectures.Appendix 2 provides a catalogue of component modeling techniques. The purpose is not to describe a complete definitive methodology, but to establish 'just enough' semantics and notation with hints and tips to guide the reader.AcknowledgementsI have been fortunate to be working with a superb group of people at Sterling Software UK. First and foremost, I must thank the management team at Sterling Software UK for their unwavering support during a most difficult time healthwise: Sue Dixon, an exceptional lady, for her great kindness and compassion, Lori Wormald for her patience and understanding, Dan French for providing executive support and an environment of wonderful team spirit and Steve Olding and Danny Glover for their encouragement and support.The material in this book draws on previous work of others who have pioneered CBD in Sterling Software. Credit is due to Alan Brown, John Cheesman, John Daniels and John Dodd and for supplying much of the intellectual foundation.Others in Sterling Software and deserve special mention are as follows: John Assheton, Liz Cooper, Danny Saro, and Sue Whitehead for providing comments on early draft material, Suzanne Martin and Steve Turner for helping out with the case study examples; and Desiree Brennan for her excellent marketing assistance.Special credit is due to Alan Brown and Sebastian Nokes (NetB2B2), both of whom provided very significant feedback that caused some major revisions to earlier material.I thank my team of reviewers, external to Sterling Software, for providing useful insights and help: Alistair Gill, Simon Johnson, Meilir Page-Jones, David Sprott and Paul Turner.Thanks are also due to my editor Clemens Syperski for his insightful comments and to Alison Birtwell of Addison Wesley Longman for her editorial management.Last but not least I thank my family for putting up with my distraction for the best part of six months!020167520XP04062001
ISBN: 020167520X
ISBN13: 9780201675207
Author: Paul Allen
Publisher: Addison-Wesley Professional
Format: Hardcover
PublicationDate: 2000-10-25
Language: English
Edition: 1
PageCount: 254
Dimensions: 7.2 x 0.7 x 9.2 inches
Weight: 20.48 ounces
In April 1999 I joined Sterling Software from Select Software Tools. I was very excited because Sterling Software was doing great work with component-based development. Shortly after joining, however, I noticed I had a health problem, but was told it was nothing to worry about. During this period I settled into my new job, learning from my colleagues and enjoying working on different assignments. A few months later, after several misdiagnoses, I was diagnosed with testicular cancer. Before the end of the year, I had undergone a punishing course of chemotherapy. Right now I'm well again, but taking nothing for granted!While the chemotherapy was unpleasant, it gave me plenty of time to think - if only to take my mind of its effects! I thought about the work I had done at Select, about the discussions I'd had with my new colleagues at Sterling Software, and the work we were doing with clients in applying component technology to the problems and opportunities of e-business. IT departments coping with the shift to e-business seemed like an aircraft that had to be re-engineered in flight. This book is the result of my reflections.What this book Is aboutUnfortunately, there is a great deal of hype and over-expectation surrounding e-business. Many organizations are jumping on the e-business bandwagon without understanding what they are getting into. Lack of planning and analysis, resulting in inflexible solutions that are unable to integrate with existing systems, are all too common. At the same time, e-business calls for a closer relationship between those involved in business development and those required to support these initiatives within the company's information technology infrastructure.This book is designed to provide practical advice for planning, analysis and design of e-business systems using component-based development (CBD). Just as e-business is more than a series of web pages, so CBD is not just an approach to problem solving using software building blocks. It includes architectures, processes, modeling techniques, economic models and organizational guidelines, all of which are well placed to ease migration of large organizations to e-business.The book is long on practice and short on theory. Theory is included where relevant to practical problems. The core of the book is an extensive example that tracks the experiences of a typical company, with a traditional set of business processes and supporting software systems, through various stages along the road to e-business.Who should read this bookThis book is primarily intended for IT planners, architects, analysts and designers responsible for e-business solutions in large organizations. Equally it is aimed at business strategists, business process engineers and business architects. More significantly, this book is aimed at the new breeds of individual that are emerging, as the dividing lines between business and software grow increasingly blurred.More broadly the book is intended for anyone interested in modeling business components. In particular, it is hoped that the increasing number of business component and framework vendors will benefit from the increased understanding that clear and precise component models provide of their products to their customers.How to read this bookNaturally I would prefer it if you read the book cover to cover. However, with the exception of Chapter 6, which should be read after reading Chapter 5, each chapter of this book can be read individually and readers with specific interests can go straight to the subject of their choice. For those who are not familiar with component-based modeling techniques, it is important to refer to Appendix 2 for guidance. There are four parts to the book as follows.First we set the scene and explain underlying principlesChapter 1 introduces the need for a component-based approach to e-business systems, explains the basic principles of the approach and sets the emphasis on planning, analysis and business integration.Chapter 2 looks at how to align e-business software development within the context of the organization's business goals and objectives.Chapter 3 shows how to integrate business needs into a clearly defined component architecture.Chapter 4 describes a truly component-based process framework and guidelines for dealing with these issues and to assist with planning and control of CBD for e-business.Next we come to the core of the book: a continuous practical case studyChapter 5 provides a practical case study of how to apply a component-based approach to e-business in an organization migrating to e-business, but wanting to protect and utilize its investments in existing systems.Chapter 6 continues the case study and considers how to evolve the early solutions extending the scope to full business process integration and on to business transformation.Third, we describe three key supporting strategies:provisioning, funding and team organizationChapter 7 looks at how components are provisioned and considers a range of different options including framework extension, wrapping, adapting, outsourcing, purchasing and bespoke design.Chapter 8 describes tactical measures for funding component-based projects and provides metrics and costing criteria before considering how to identify benefits in the context of e-business.Chapter 9 centers on team roles, providing guidance for projects at various stages along the road to e-business using components and considers how to use the roles to structure teams based on different organizational needs.Finally, the appendices provide essential supporting informationAppendix 1 provides short descriptions of component and internet standards and typical accompanying physical architectures.Appendix 2 provides a catalogue of component modeling techniques. The purpose is not to describe a complete definitive methodology, but to establish 'just enough' semantics and notation with hints and tips to guide the reader.AcknowledgementsI have been fortunate to be working with a superb group of people at Sterling Software UK. First and foremost, I must thank the management team at Sterling Software UK for their unwavering support during a most difficult time healthwise: Sue Dixon, an exceptional lady, for her great kindness and compassion, Lori Wormald for her patience and understanding, Dan French for providing executive support and an environment of wonderful team spirit and Steve Olding and Danny Glover for their encouragement and support.The material in this book draws on previous work of others who have pioneered CBD in Sterling Software. Credit is due to Alan Brown, John Cheesman, John Daniels and John Dodd and for supplying much of the intellectual foundation.Others in Sterling Software and deserve special mention are as follows: John Assheton, Liz Cooper, Danny Saro, and Sue Whitehead for providing comments on early draft material, Suzanne Martin and Steve Turner for helping out with the case study examples; and Desiree Brennan for her excellent marketing assistance.Special credit is due to Alan Brown and Sebastian Nokes (NetB2B2), both of whom provided very significant feedback that caused some major revisions to earlier material.I thank my team of reviewers, external to Sterling Software, for providing useful insights and help: Alistair Gill, Simon Johnson, Meilir Page-Jones, David Sprott and Paul Turner.Thanks are also due to my editor Clemens Syperski for his insightful comments and to Alison Birtwell of Addison Wesley Longman for her editorial management.Last but not least I thank my family for putting up with my distraction for the best part of six months!020167520XP04062001

Books - New and Used

The following guidelines apply to books:

  • New: A brand-new copy with cover and original protective wrapping intact. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
  • Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.
  • Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.

Note: Some electronic material access codes are valid only for one user. For this reason, used books, including books listed in the Used – Like New condition, may not come with functional electronic material access codes.

Shipping Fees

  • Stevens Books offers FREE SHIPPING everywhere in the United States for ALL non-book orders, and $3.99 for each book.
  • Packages are shipped from Monday to Friday.
  • No additional fees and charges.

Delivery Times

The usual time for processing an order is 24 hours (1 business day), but may vary depending on the availability of products ordered. This period excludes delivery times, which depend on your geographic location.

Estimated delivery times:

  • Standard Shipping: 5-8 business days
  • Expedited Shipping: 3-5 business days

Shipping method varies depending on what is being shipped.  

Tracking
All orders are shipped with a tracking number. Once your order has left our warehouse, a confirmation e-mail with a tracking number will be sent to you. You will be able to track your package at all times. 

Damaged Parcel
If your package has been delivered in a PO Box, please note that we are not responsible for any damage that may result (consequences of extreme temperatures, theft, etc.). 

If you have any questions regarding shipping or want to know about the status of an order, please contact us or email to support@stevensbooks.com.

You may return most items within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a tracking number, which shows the items which you already returned to us.
There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Items returned to us as a result of our error will receive a full refund,some returns may be subject to a restocking fee of 7% of the total item price, please contact a customer care team member to see if your return is subject. Returns that arrived on time and were as described are subject to a restocking fee.

Items returned to us that were not the result of our error, including items returned to us due to an invalid or incomplete address, will be refunded the original item price less our standard restocking fees.

If the item is returned to us for any of the following reasons, a 15% restocking fee will be applied to your refund total and you will be asked to pay for return shipping:

  • Item(s) no longer needed or wanted.
  • Item(s) returned to us due to an invalid or incomplete address.
  • Item(s) returned to us that were not a result of our error.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Shipping Cost


We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In other cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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